Keypad Discount & Benefits of our Keypad

Simply press the '*' button and enter your 'PowerCode' number carefully. If you make a mistake press the '*' button to delete each keystroke and then enter the rest of the PowerCode. Then press the '#' button to finish. A message will be displayed.

Accepted - You have entered the 'PowerCode' number correctly. You will see the amount of electricity you have bought followed by the word 'Account' and then by the amount of credit you now have.

Rejected - The meter has rejected the 'PowerCode' number. This will be followed by a message telling you why the number was rejected.

Duplicate - This means you have already entered this 'PowerCode' number. Wait until the message clears, press the '*' button and then enter the correct 'PowerCode' number. (If you press button '4' you can see the last 5 'PowerCode' numbers used.)

Incorrect - You have entered the 'PowerCode' number incorrectly. Wait until the message clears, press the '*' button and then enter the correct 'PowerCode' number.

Wrong Tar - You did not enter your special 'tariff change' number to update the rate at which your electricity is charged (our tariffs are reviewed every year in April). To fix, you must press the '*' button and then enter the special tariff change number. Now press the '*' button again and enter the last 'PowerCode' number you bought.

Credit Hi - You have too much credit in the meter. Simply keep your 'PowerCode' number in a safe place until you have used up some credit. Then press the '*' button again and enter your 'PowerCode' number.

Error - There has been a delay of more than 20 seconds between entering each digit. Please key the '*' button again and re-enter your 'PowerCode' number. (Repeat this process if the 'Error' message appears again.

Kblock - This means that your 'PowerCode' number has been rejected at least 5 times in a row. Wait until the message clears, and then re-enter your 'PowerCode' number.

You can use your Keypad to give you a better understanding of how much electricity you have used. With this information you can take steps to reduce how much you are using. Pressing button 1 on your Keypad tells you the number of days of credit you have remaining, based on your last week's usage. This is just a guide as you may use more or less electricity week by week. Remember when your meter is first installed it will be one week before this display is accurate. Pressing button 2 on your Keypad tells you how much electricity you use in £ and pence over the last day, week or month(s). Pressing button 6 on your Keypad also tells you what electricity you are currently using in kilowatts allowing you to work what each appliance in your house uses.

It's important to keep your receipts in a safe place. If you lose your receipt before entering the 'PowerCode' number into the Keypad, please ring our Customer Helpline at 08457 455 455 and we will send you the same 'PowerCode' free of charge. Or you can get the agent where you bought the 'top-up' to reprint the 'PowerCode' free of charge.

Enter the 'PowerCode' number into the Keypad. If the Rejected message appears followed by Duplicate, this means the 'PowerCode' number has been used before. Or you can see the last 5 'PowerCodes' already entered by pressing the '4' button. Each 'PowerCode' entered will appear in groups of 5 digits. Each time you press the '4' button it will display the next group of 5 digits. By entering the # button you can move backwards through each group of 5 digits.

When your credit reduces to £1 (£2 for Economy 7) you will hear a low-volume warning sound for two minutes. Press any button to turn the sound off. The sound will be repeated every thirty minutes until a button is pressed. However it will not sound between 10pm and 8am.

You can buy a 'top-up' from one of our many agents with long opening hours or by debit card over the telephone, anytime day or night. You will automatically get £1 emergency supply once you press a button to turn off the warning sound. If you have not pressed a button to turn off the warning sound your supply will switch off. If this happens, simply press any button and your emergency supply will come on after a few seconds.

We provide 'Friendly Credit' to give you enough time to buy a 'top-up'. If your emergency supply runs out during the week after 4pm the supply will not go off until 8am the following day. If your emergency supply runs out after 4pm on a Friday the supply will not go off until 8am the following Monday. Remember the next time you buy electricity, the amount of 'Friendly Credit' used will be deducted from your balance.

All times stated are GMT - please add 1 hour during summer time.

Key 1 = Amount of credit left, in days.

Key 2 = Previous days/weeks/month(s) costs.

Key 3 = Unit rate cost and number of units used at those rates.

Key 4 = The last five 'PowerCode' numbers entered.

Key 5 = Total money entered into the meter.

Key 6 = Electricity presently being used (in kilowatts or £ and pence).

Key 7 = Standing charge repayment rates per day (none at present).

Key 8 = Peak electrical demand (in kilowatts) over the last 24 hours and the time it occurred.

Key 9 = Total units of electricity used (kilowatt-hours).

Key 0 = Display Test / Time and Date.

Key 0 = To acknowledge low credit buzzer and activate emergency credit.

Key * Press this before entering 20 digit code.

Key # Press this after entering 20 digit code