Power NI rate change
As of 1 April, we have decreased our prices for residential customers. For more information, please visit our pricing page. If you are having difficulty with updating your Keypad to the new rate, visit our contact us section.
Important information
We understand some Keypad customers may be experiencing top-up issues. Our email support at [email protected] will be available to help Keypad customers Monday to Friday from 9am to 5pm.Find the answers you need right here! Choose a topic like billing, payments, meter reads and moving house.
If you haven’t been able to find the answer you were looking for in our Help & Support centre, there are a number of others ways you can get assistance.
Mobile App
Manage your electricity account online. Make payments, top up, view bills and letters or access Power NI Perks.
To help us answer your query as fast as we can, please pick a topic and then complete the form with details of your enquiry.
Mandatory fields
Social Media
Chat to our team on Twitter or Facebook Messenger. Available Monday to Friday 9am-5pm.
Phone
Contact our local contact centre on 03457 455 455. Phone lines are open Monday - Friday, 9am to 5pm.
Struggling to pay?
Email our Payment & Accounts Resolution Team on [email protected] including your account number.
We are a JAM card friendly company, so please let us know if you need ‘Just a Minute’.
Electrical Emergencies
To report a power outage or an electricity emergency you will need to contact Northern Ireland Electricity (NIE) Networks on 03457 643 643 (available 24 hours a day, seven days a week) or you can report the issue online. NIE Networks are a separate company to Power NI.
