Bills & Payments

• My bill is higher than usual If your bill is higher than you expected there are several reasons why this might be. Was your last bill estimated? It ma...
• I am struggling to pay, what should I do? Call our Payment & Accounts Resolution Team on 028 9068 5018 or email [email protected] including your account number. We app...
• Understanding my bill - direct debit If you're unsure on the different items on your bill see below for a full breakdown. Direct Debit customers Front of bil...
• Understanding my bill - non-direct debit If you're unsure on the different items on your bill see below for a full breakdown. Keypad pay as you go  Front of...
• How can I tell if my bill is estimated? If your bill is based on an estimated reading the letter ‘E’ will be shown beside the meter reading on page 2 of your ...
• If I receive an estimated bill how can I get an accurate one? Call us 03457 455 455 and provide us with your customer account number and an up-to-date reading. We’ll be happy to process ...
• How can I check the balance on my account? If you would like to check the balance on your account, you can do this by logging into your Energy Online account and viewing &ls...
• What is a Pay-As-You-Go meter, how can this help me if I am behind payments? A Pay-As-You-Go (PAYG) Meter also known as a Keypad meter is a great way to budget if you’re struggling to keep on top of al...
• Can I view my bill online? You can view your bill online and access lots of other benefits (including savings of up to £60* per year) by registering fo...
• How do I estimate my next bill? Our online billing service Energy Online has a handy bill calculator feature which you can use to estimate how much electricity yo...

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