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Accessibility Statement

Power NI Energy Ltd (Power NI) is committed to making its websites and mobile applications accessible to all, regardless of ability. We understand that some parts of the website are not fully accessible and are work in progress towards providing a high standard of accessibility throughout. This page explains how accessible the Power NI website is and what’s being done to improve accessibility.

Accessibility statement

This website is designed to be used by as many people as possible. The text should be clear and simple to understand. You should be able to: 

  • zoom in up to 300% without problems 
  • navigate most of the website using just a keyboard 
  • use most of the website using a screen reader (including ReachDeck toolbar and the most recent versions of JAWS, NVDA and VoiceOver)


How accessible is this website?

This website is partially compliant with the  Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below. We continuously run manual and automated accessibility inspections on our site. The last audit was completed in October 2023. As a result, we are working to fix the following issues which fail WCAG 2.1 AA criteria. For example: 

  • some heading elements are not consistent
  • some navigation items are skipped using keyboard
  • some navigation elements read in an illogical order


PDF Documents

Some large documents, such as Terms and Conditions are very long, and as such, will continue to be published in PDF (Portable Document Format) format because of their size and nature of information. To view these PDFs, they require you to download and install the free Adobe Acrobat Reader software. If you cannot access the information in any of the PDFs please contact us.  


Visitors with reading difficulties

The website utilities the latest ReachDeck technology to improve accessibility and readability of content. This technology supports you to engage with our online content in a way that suits your needs. Features include text-to-speech, reading and translation support and is free for everyone to use. 


Feedback and contact information

We always welcome your feedback to improve the accessibility of this website. Please contact us if you encounter accessibility barriers that are not listed on this and our website team will investigate. In your message please include:

  • the web address (URL) of the content
  • your email address and name


Non-accessible content

The content that is not accessible is outlined below with details of: 

  • the accessibility problem(s) 
  • where it fails the success criteria 
  • and when Power NI plans to fix it

Non compliance with the accessibility regulations:

  1. Some pages have section headings which are not clearly identified using HTML but <strong> tags. This is a failure of WCAG 2.1, Level A, 1.3.1 
  2. Mobile sub navigation is not announced on screenreader technology WCAG 2.1, Level A, 2.4
  3. Some navigation items are skipped using keyboard WCAG 2.1, Level A 2.1.1
  4. There is an instance of a numbered sequence which is presented in an unordered list. This fails WCAG 2.1, Level A, 1.3.1 (info and relationships).

We plan to repair these pages within the next 12 months, by November 2024. 


How we tested this website

This website was and is currently being tested for compliance using the Web Content Accessibility Guidelines 2.1 level A and level AA. These tests have been carried out both externally and independently. 

Power NI used the Website Accessibility Conformance Evaluation Methodology (WCAG-EM) approach to deciding on a sample of pages to test. 


What we’re doing to improve accessibility 

Maintaining an accessible site is an ongoing process and Power NI is continually working to offer an accessible and user friendly experience. Power NI plan to identify and fix issues by 1 November 2024, as listed above. 

This statement was prepared on 6 June 2022. It was last updated on 23 October 2023.