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Christmas period opening hours

Please note we're closed on Thursday 25 December, Friday 26 December and Thursday 1 January. Friendly credit will continue to supply customers on Thursday 25 December and Thursday 1 January, where applicable.

Emergency situations (e.g. power cuts) can be reported to Northern Ireland Electricity Networks 24/7 on 03457 643 643 or online at powercheck.nienetworks.co.uk.

Bills & Payments

PowerNI Help & Support Bills & Payments Understanding my bill Direct Debit

Understanding my bill - direct debit

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If you're unsure on the different items on your bill see below for a full breakdown.

Direct Debit customers

Front of bill:
non-dd-front-of-bill.jpg

Reverse of bill:
domestic-dd-eol-bill-back-of-bill.png

Understanding your bill - Direct Debit
Watch our guide if you wish to understand the different sections of your Power NI electricity bill. This video is for Direct Debit customers.


Video description

More billing questions


More billing questions

Still have questions?

Our team of energy experts would be happy to answer any questions. We’re here to help.

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