Information for Keypad customers
From 16 September, when you buy a top-up you will receive a 40-60 digit tariff change code you will need to enter into your meter. If you're experiencing issues topping up, email us or call us on 08000 285 455. We've extended our opening hours to support customers, visit contact us to find out more.
Contact Northern Ireland Electricity Networks (NIE Networks):
If you're experiencing failure of electricity supply,
to arrange a new electricity supply,
for alterations to lines and equipment and
for any physical supply matter.
Please remember that this is a separate company to Power NI.
Contact Northern Ireland Electricity Networks:
Phone – 03457 643 643 (24 hours a day for failure of supply. Other services Monday – Friday 8.30am-5pm)
Email – [email protected]
Website – Check for power outages in your area or report a power cut
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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