
Billing FAQs
Information for Keypad customers
From 16 September, when you buy a top-up you will receive a 40-60 digit tariff change code you will need to enter into your meter. If you're experiencing issues topping up, email us or call us on 08000 285 455. We've extended our opening hours to support customers, visit contact us to find out more.
All energy suppliers in Northern Ireland must comply with a Renewable Energy Obligation, which came into effect in 2005/06. This places an obligation on all suppliers to show evidence of the purchase of renewable electricity through a system of Renewable Energy Certificates.
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