
Billing FAQs
Information for Keypad customers
From 16 September, when you buy a top-up you will receive a 40-60 digit tariff change code you will need to enter into your meter. If you're experiencing issues topping up, email us or call us on 08000 285 455. We've extended our opening hours to support customers, visit contact us to find out more.
Our Eco Energy tariff costs the same as our standard Home Energy tariff and the same discounts apply depending on how you prefer to pay (e.g. by monthly Direct Debit or pay as you go).
Currently, any changes in pricing to the Home Energy tariff will be reflected in the Eco Energy tariff. For more information on pricing, visit our prices and plans.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
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