
Billing FAQs
Information for Keypad customers
From 16 September, when you buy a top-up you will receive a 40-60 digit tariff change code you will need to enter into your meter. If you're experiencing issues topping up, email us or call us on 08000 285 455. We've extended our opening hours to support customers, visit contact us to find out more.
All Power NI customers get access to Power NI Perks, our loyalty rewards scheme, with discounts off hundreds of brands on the high street and online. As well as this, we offer eco-friendly paperless billing through our online account.
Once you’ve made the switch to Power NI, simply register for an online account and download our handy app.
Our EV tariffs can supply electricity from 100% renewable sources too.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
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