Billing FAQs
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usChristmas period opening hours
Please note we're closed on Thursday 25 December, Friday 26 December and Thursday 1 January. Friendly credit will continue to supply customers on Thursday 25 December and Thursday 1 January, where applicable.
Emergency situations (e.g. power cuts) can be reported to Northern Ireland Electricity Networks 24/7 on 03457 643 643 or online at powercheck.nienetworks.co.uk.
The off-peak rate times for the EV Nightshift tariff are:
Winter Time (GMT) - 1am to 8am
Summer Time (BST) - 2am to 9am
The EV Nightshift meter and your home EV charger are independent of each other and you will need to adjust your charging time when the clocks change.
If in doubt, contact us.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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