Billing FAQs
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usBank holiday closure
Please note. On Tuesday 17 March, our customer care lines will be closed. For queries during this time, please visit our help and support section. We'll be back and happy to help on Wednesday 18 March.
Emergency situations (e.g. power cuts) can be reported to Northern Ireland Electricity Networks 24/7 on 03457 643 643 or online at powercheck.nienetworks.co.uk.
A standing charge on your EV tariff covers an energy supplier’s fixed costs, including the supply of electricity to your home through the distribution and transmission network, and metering services. It is a fixed amount quoted in pence per day but will only be charged each quarter as part of your quarterly electricity bill.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
Mandatory fields