Information for Keypad customers
Keypad customers will be unable to top-up from 23:00 on Saturday 15 November to 04:30 on Sunday 16 November. This is due to an essential infrastructure upgrade impacting all suppliers. We appreciate your patience and understanding.
Suppliers are already required to try to identify and communicate with consumers who are at risk of experiencing difficulties with making bill payments.
By maintaining an individual assessment of the ability to pay, suppliers will be better informed when they work with you on measures such as reducing the repayment rate or reviewing the length of the payback period.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
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