What should consumers do if they need any help or support?

You should contact your supplier directly if you need help or support. All the information that you need should be on your supplier’s website and this might be the quickest way to get the information that you require. 
f you are worried that you cannot afford to make a payment, get in touch as soon as possible. Your electricity and gas supplier will treat you with empathy and respect and will work with you to create a payment plan which suits you. All suppliers have trained staff who are happy to help. Whether you’re worried about paying your bills, or you are in debt to your energy supplier already, talk to your supplier and they will work with you. 

Useful information is also available on the Consumer Council for Northern Ireland’s website and Advice NI’s website. If you are unable to access the information you need through your supplier’s website, you should contact your supplier directly via telephone.