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Important notice

Our systems are undergoing planned maintenance from Friday 7 – Sun 9 November. During this time you may be unable to access our websites and apps. However, Keypad customers will still be able to top-up online. We apologise for any inconvenience.

My Account

PowerNI Help & Support My Account Can I update my personal details online?

Quick help

You can log in to your online account to action the task below.

Update your contact details

Can I update my personal details online?

  • My Home
  • My Account
  • Account management

You can change your direct debit bank details, mailing address, email address and telephone number within your online account.

To update your details navigate to the section 'My Account' and then click on 'My Details'.


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More account questions

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Our team of energy experts would be happy to answer any questions. We’re here to help.

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