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Information for Keypad customers

From 16 September, when you buy a top-up you will receive a 40-60 digit tariff change code you will need to enter into your meter. If you're experiencing issues topping up, email us or call us on 08000 285 455. We've extended our opening hours to support customers, visit contact us to find out more.

Bills & Payments

How can I calculate how much I owe since my last bill?

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  • Bill understanding and calculation

You can use the bill calculator tool to calculate the approximate cost of your usage since your last bill. Simply enter your current meter reading(s) and click the ‘Estimate now’ button.

Please note the amount displayed is an estimate of your usage and will not be used to produce any bills.


Still have questions?

Our team of energy experts would be happy to answer any questions. We’re here to help.

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