Information for Keypad customers
From 16 September, when you buy a top-up you will receive a 40-60 digit tariff change code you will need to enter into your meter. If you're experiencing issues topping up, email us or call us on 08000 285 455. We've extended our opening hours to support customers, visit contact us to find out more.
“Set & Forget”: Heat Pumps are designed for steady state operation so best practice is to set the thermostat to your preferred comfortable temperature and leave it. If any changes are to be made, they should be made gradually and to no more than 2°C to avoid large temperature shifts.
Heat pumps work best in environments where drafts are kept to a minimum. Avoid leaving windows and doors open unnecessarily.
Your installer should show you (at the minimum) how to do the following four actions:
Set room temperature.
Set water temperature.
Set heating schedule/curve.
Set heating point for low ambient temperatures.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
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