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Information for Keypad customers

From 16 September, when you buy a top-up you will receive a 40-60 digit tariff change code you will need to enter into your meter. If you're experiencing issues topping up, email us or call us on 08000 285 455. We've extended our opening hours to support customers, visit contact us to find out more.

Sustainability

PowerNI Help & Support Sustainability My radiators don’t get hot, is my heat pump working correctly?

My radiators don’t get hot, is my heat pump working correctly?

  • My Home
  • Sustainability
  • Heat pumps

Yes, heat pumps are designed to maintain a set temperature using low-temperature radiators for long periods as opposed to a fossil fuel boiler which heat at high temperatures intermittently.


More heat pump questions


More heat pump questions

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