Billing FAQs
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usBank holiday closure
Please note. On Monday 6 April and Tuesday 7 April, our customer care lines will be closed. For queries during this time, please visit our help and support section at powerni.co.uk/help. We'll be back and happy to help on Wednesday 8 April.
Emergency situations (e.g. power cuts) can be reported to Northern Ireland Electricity Networks 24/7 on 03457 643 643 or online at powercheck.nienetworks.co.uk.
You should avoid:
Switching it off.
Using the “boost” function.
Using the “Auto” control function.
Making large temperature changes.
Setting the room temperature too high.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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