Billing FAQs
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usImportant notice
Our systems are undergoing planned maintenance from Friday 7 – Sun 9 November. During this time you may be unable to access our websites and apps. However, Keypad customers will still be able to top-up online. We apologise for any inconvenience.
You should avoid:
Switching it off.
Using the “boost” function.
Using the “Auto” control function.
Making large temperature changes.
Setting the room temperature too high.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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