Billing FAQs
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Our team of energy experts would be happy to answer any questions. We’re here to help.
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Our systems are undergoing planned maintenance from Saturday 29 to Sunday 30 November. During this time you may be unable to access your online account. Keypad customers will still be able to top-up online. We apologise for any inconvenience.
Yes, heat pumps are not designed to be switched off and on. Constant switching will place a huge strain on the compressor unit and will greatly shorten the lifespan of this unit, meaning more regular repairs.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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