Keypad Pay-As-You-Go

My powercode has been rejected. Why?

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Keypad & Keypad+
Top up queries

If your meter rejects the powercode one of the following messages will appear on-screen within the Keypad+ app.

The powercode is incorrect
This powercode has been used before
You have not entered your tariff change code
Your meter has reached the credit limit
Unable to connect to the meter. Please enter the powercode manually. For more information visit I've topped up but the powercode has not been sent to my meter. What should I do?

If you need any further assistance, please email us at [email protected].

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