Billing FAQs
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Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usInformation for Keypad customers
From 16 June, when you buy a top-up you will receive a 40-60 digit price change code. Please enter the full code into the meter. If you're experiencing issues topping up email us at [email protected]. Our customer care team are responding to emails 9am to 10pm during the weekday and 9am to 1pm over the weekend.
Keypad customers get 2.5%* discount off all electricity used. It doesn’t matter how much energy you use, there is no limit to the savings you can make.
And with Keypad Reward, topping up £50 or more on our website or app, you’ll automatically receive free electricity.
*Keypad customers will receive 2.5% discount off Power NI standard rate with every top up. To view Power NI standard rates please visit our unit rates page.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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