Keypad Pay-As-You-Go

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I need a new Keypad card.

Q: How do I use my Keypad?

Make the most of your Keypad: * Press this before entering top up codes. # Press this after entering top up codes. # Press this to see the amount of credit left. For help with topping up read our simple step-by-step guide . Step 1 - Press the * button once on the keypad. The message Key Code will be displayed. Step 2 - Key in all digits of the Powercode. If a wrong digit is entered press the * button to go back. Step 3 - Once all the digits are entered press the # button. The message Sending will be displayed. After a few seconds another message will be displayed. Additional functions Press 1 - Credit time left in days. Press 2 - Cost of previous day’s, week’s, month’s use. Press 3 - Unit rates and number of units left. Press 4 - The last five top up codes entered. Press 5 - Total money entered into meter. Press 6 - Electricity being used presently in kilowatts. Press 7 - Standing charge repayment rates per day if applicable. Press 8 - Highest consumption in any half-hour in last 24hrs and when it occurred. Press 9 - Total units used. Press 0 - Display test, time and date.

Q: How can I top up?

1. There are several ways you can buy a Keypad top-up: Online or using our app, why not register or login now . 24-hour automated phone service visit our contact us page and select option 1 when calling. At any PayPoint or Post Office outlet. Please note: credit cards are not accepted when topping up through our app, online or phone service. You’ll need to have your card details and your 19 digit premise number which can be found on your Keypad card when topping up. 2. When payment is approved you will get a 20 digit top up code. 3. Enter this top up code on your Keypad Press the ‘*’ button and then the 20 digit top up code. If you make a mistake press the ‘*’ button to delete a character. When you've entered the entire top up code press the ‘#’ button to finish. If entered correctly an 'accepted' message will display. For further help with topping up read our simple step-by-step guide .

Q: I’ve lost my top-up code.

You can retrieve previous top-up codes by logging in to your online account . Once logged in select the ‘View previous top-up code’ button on your account dashboard. Please note that the top-up must have been purchased within 14 days, either online or via our automatic telephone service. Unfortunately, you cannot retrieve top-up codes purchased at the Post Office or PayPoint from your online account. To retrieve these codes, please contact us . For future top-ups, you can request an email or SMS copy of your receipt, which will include your top-up code. Keeping a copy can be useful if you ever need to refer back to it or avoid losing it again.

Q: Can I top up without my Power NI Keypad card?

You can still purchase top-ups without your Keypad card, if you have your 19 digit premise number. This should begin with the numbers ‘98269’ and can be found on a previous top-up receipt. If you don’t have a previous receipt contact us and we'll provide you with your 19 digit premise number and order you a new card. For help with topping up read our simple step-by-step guide . Order a Keypad card online You can order a replacement card by filling in an online form and we will send a new card in the post.

Q: I’ve bought electric with the wrong Keypad card.

If the card used belongs to a family member, close friend or landlord you should sell the top up code to them and then purchase a new code for yourself using the correct Keypad card. If you don't know whose card or premise number you have used please contact us. If you've lost your Keypad card, don't worry, you can order a new keypad card online .

Q: I topped up. but the full amount has not been added to my Keypad

If there is an outstanding balance on your account, a percentage of each top-up you buy goes towards reducing this until it is cleared. This is called a PC Contribution . To help keep track of this, we’ll send you an annual account statement and we'll let you know as soon as the outstanding balance has been cleared. Have you registered as a Power NI customer? It’s important to register with Power NI and use the correct Keypad card, otherwise you could end up paying off someone else’s balance. To register, contact us.

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Top up queries

If you’ve lost your keypad card, don’t worry you can order a replacement card by completing the 'Order a new Keypad' form below and we will send a new card in the post.

Please note, new cards can take up to 3 weeks to arrive. You can still make top ups without your Keypad card, if you have your 19 digit Keypad premise number (KPRN) which should begin with ‘98269’.

You can also top up online or through the Power NI app by registering for an online account, allowing you to save your details for future top-ups.

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Keypad Pay-As-You-Go

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