Moving & Switching

Q: I’ve moved in and can’t find the Keypad card.

We can post you new Keypad cards, however you need to be registered with us as a customer before we can do this. If you haven’t registered with us already you can complete this online. New to Power NI? If you have moved into a property that is registered with us, but don’t yet have a Power NI account you can register here . If your property is registered with another supplier, you will need to switch to Power NI instead. Already a Power NI customer? Login or register for an online account Remember, you can top up without your Keypad card if you have an online account with us, or you can use our online guest payment option. All you need to top up as a guest is your Keypad Premise Number (KPRN).

Q: I’m moving house. Will this affect my Direct Debit?

If your new property is supplied by Power NI your Direct Debit can continue. Please make sure to register your move with us via your online account and we'll transfer the Direct Debit to your new property. If you pay by Monthly Direct Debit and wish to change your payment amount due to a change in circumstance, you can contact us . If you pay by Quarterly Direct Debit, your bill amount will be lifted in full as normal.

Q: I'm moving out - when will I get my final bill?

Once we have processed your moving out you will receive your final bill around 5 working days after your account has been closed. If you closed your account online, it may take up to 24 hours for your final bill to be visible within your online account .