Billing FAQs
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usImportant notice
Our systems are undergoing planned maintenance from Friday 7 – Sun 9 November. During this time you may be unable to access our websites and apps. However, Keypad customers will still be able to top-up online. We apologise for any inconvenience.
There are a few different types of meter. To help you with reading your meter please find your correct meter type below.
Keypad meter:
Push 3 on the freedom unit for the first read.
Push 3 again for the second reading.
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Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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