Important information
On Wednesday 27 August, our customer care lines will be closed from 9am to 10.30am for training. Lines will open again from 10:30am. For queries during this time, please check out our Help & support section.
Quick help
You can log in to your online account to action the tasks below.
We can post you new Keypad cards, however you need to be registered with us as a customer before we can do this.
If you haven’t registered with us already you can complete this online.
New to Power NI? If you have moved into a property that is registered with us, but don’t yet have a Power NI account you can register here. If your property is registered with another supplier, you will need to switch to Power NI instead.
Already a Power NI customer? Login or register for an online account
Remember, you can top up without your Keypad card if you have an online account with us, or you can use our online guest payment option. All you need to top up as a guest is your Keypad Premise Number (KPRN).
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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