
Billing FAQs
Important information
On Wednesday 27 August, our customer care lines will be closed from 9am to 10.30am for training. Lines will open again from 10:30am. For queries during this time, please check out our Help & support section.
If you’ve already let us know that you’re moving to a new house, but your circumstances change simply contact us and we’ll amend or cancel any changes on your account. Phone lines open Monday to Friday 9am-5pm. Calls are recorded for quality assurance purposes.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usMandatory fields