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Moving & Switching

Why am I still getting bills from my previous supplier?

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  • Moving & Switching
  • Switching providers

The switching process can take 2-4 weeks, so your previous supplier will continue to bill you until the switch is complete.

You should receive a final bill to close your account (this may take up to 8 weeks after you've switched).

If you are still receiving bills from your previous supplier after this time please get in touch and we'll look into this for you.


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Our team of energy experts would be happy to answer any questions. We’re here to help.

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