
Billing FAQs
Important information
On Wednesday 27 August, our customer care lines will be closed from 9am to 10.30am for training. Lines will open again from 10:30am. For queries during this time, please check out our Help & support section.
If you’ve forgotten your username, click I've forgotten my username and complete the step on screen. An email will then be sent to you confirming your username. Please check your junk or spam folders if you do not receive this.
To prevent the automated emails being directed to your junk or spam folders please add [email protected] to your email address book.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
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