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Important information

On Wednesday 27 August, our customer care lines will be closed from 9am to 10.30am for training. Lines will open again from 10:30am. For queries during this time, please check out our Help & support section.

My Account

PowerNI Help & Support My Account I’ve entered the wrong details and I’m locked out, what do I do?

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You can log in to your online account to action the task below

Reset your password

I’ve entered the wrong details and I’m locked out, what do I do?

  • My Home
  • My Account
  • My online account

If you have been locked out of your online account, click on I've forgotten my password and reset your account password. Once your password has been reset you will be able to log in to your online account.


More account questions


More account questions

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