My Account

Quick help

You can log in to your online account to action the task below.

What do I do if I forget my PIN to log in to the app?

My Home
My Account
Power NI app

If you have forgotten your PIN, please select 'Cancel' and login to your online account with your username and password.

Following this you will be able to create a new PIN to log in to your online account.

Was this helpful?

By submitting this form and including your email address you consent to Power NI contacting you in relation to this enquiry. For details on how we use your information please view our Privacy Statement

More account questions

How do I download the new Power NI app?
How do I save my login details, so that I don’t have to enter them each time I log in?
What do I do if I forget my PIN to log in to the app?
Why can I not log in to my account using my existing Quickpay details?