Billing FAQs
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From 6 Oct, eligible customers will automatically receive the government-funded £63 HEDS credit on their bill or next Keypad top-up. There’s no need to contact us. Read more.
A top up card is a reloadable card which allows you to save up to 20% on high street and online brands. If you load a 10% discount card with £80 you will only pay £72 at the checkout, however you will have £80 to spend in store or online (depending on the offers terms and conditions), that’s a saving of £8!
When purchasing a top-up card for the first time, this is sent out via Royal Mail for free using their First Class delivery service. However, please check the retailer's T&Cs listed on the page when making a purchase for any exceptions where a postage charge may occur.
You can check the activity on each top up card purchased by selecting ‘Account’ within Power NI Perks portal.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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