Billing FAQs
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usChristmas period opening hours
Please note we're closed on Thursday 25 December, Friday 26 December and Thursday 1 January. Friendly credit will continue to supply customers on Thursday 25 December and Thursday 1 January, where applicable.
Emergency situations (e.g. power cuts) can be reported to Northern Ireland Electricity Networks 24/7 on 03457 643 643 or online at powercheck.nienetworks.co.uk.
Power NI offers a range of discounted payment options for savings year in year out.
On top of the 2.5%** discount you already get off every unit of electricity, when you top up £50** or more at powerni.co.uk/keypad or through the free Power NI app, you can get free electricity.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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