Billing FAQs
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usImportant notice
Our systems are undergoing planned maintenance from Friday 7 – Sun 9 November. During this time you may be unable to access our websites and apps. However, Keypad customers will still be able to top-up online. We apologise for any inconvenience.
If you are a credit customer, you don’t need to do anything at this time. Your new unit rate automatically comes into effect for all credit customers from 1 October 2025.
For more information visit our pricing page.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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