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Information for Keypad customers

From 16 June, when you buy a top-up you will receive a 40-60 digit price change code. Please enter the full code into the meter. If you're experiencing issues topping up email us at [email protected]. Our customer care team are responding to emails 9am to 10pm during the weekday and 9am to 1pm over the weekend.

Tariffs & Rates

PowerNI Help & Support Tariffs & Rates I am an Economy 7 customer what does this mean for me?

I am an Economy 7 customer, what does this mean for me?

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You will see an increase of 6% (5.8% for Economy 7 Keypad customers) to the price you pay from 1 July 2026, which means you will be paying approximately £4 more per month*. 

*On average, customers will pay approximately £4 more per month. This is calculated using the Power NI standard E7 unit rate and an average household usage of 3,200 units (kWh) per year.

 


More pricing questions


More pricing questions

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