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Information for Keypad customers

From 16 September, when you buy a top-up you will receive a 40-60 digit tariff change code you will need to enter into your meter. If you're experiencing issues topping up, email us or call us on 08000 285 455. We've extended our opening hours to support customers, visit contact us to find out more.

Bills & Payments

PowerNI Help & Support Bills & Payments What makes up my electricity bill?

What makes up my electricity bill?

  • My Home
  • Bills & Payments
  • Bill understanding and calculation

This is in reference to domestic customers only - A typical Power NI household electricity bill from 1 December 2024 will be made up of: 54% generation related costs and the other 46% is made up with network related levies and allowed costs such as the cost of billing, IT and running our Contact Centres.

 

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More billing questions

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