Billing FAQs
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usImportant notice
Our systems are undergoing planned maintenance from Friday 7 – Sun 9 November. During this time you may be unable to access our websites and apps. However, Keypad customers will still be able to top-up online. We apologise for any inconvenience.
Your Direct Debit should be automatically cancelled by your previous supplier when your switch to Power NI has been completed, you shouldn’t need to do anything.
Your previous supplier will issue you with a final bill for any outstanding amounts. Once this is paid in full the Direct Debit should be cancelled.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
Mandatory fields