Billing FAQs
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Contact usInformation for Keypad customers
From 16 June, when you buy a top-up you will receive a 40-60 digit price change code. Please enter the full code into the meter. If you're experiencing issues topping up email us at [email protected]. Our customer care team are responding to emails 9am to 10pm on weekdays, and 9am to 1pm over the weekend.
Your Direct Debit should be automatically cancelled by your previous supplier when your switch to Power NI has been completed, you shouldn’t need to do anything.
Your previous supplier will issue you with a final bill for any outstanding amounts. Once this is paid in full the Direct Debit should be cancelled.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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