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Information for Keypad customers

From 16 September, when you buy a top-up you will receive a 40-60 digit tariff change code you will need to enter into your meter. If you're experiencing issues topping up, email us or call us on 08000 285 455. We've extended our opening hours to support customers, visit contact us to find out more.

Moving & Switching

PowerNI Help & Support Moving & Switching How can I check the status of my switch?

How can I check the status of my switch?

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  • Moving & Switching
  • Switching providers

The switching process can take 2- 4 weeks to complete. Your switch is fully complete once you receive your Power NI welcome pack. If we're having any issues processing your switch, we'll get in touch to let you know.

If you don’t receive anything from us after 4 weeks get in touch and we’ll look into this for you.


More switching questions


More switching questions

Still have questions?

Our team of energy experts would be happy to answer any questions. We’re here to help.

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Keypad FAQs
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Meter Reading FAQs