
Billing FAQs
Information for Keypad customers
From 16 September, when you buy a top-up you will receive a 40-60 digit tariff change code you will need to enter into your meter. If you're experiencing issues topping up, email us or call us on 08000 285 455. We've extended our opening hours to support customers, visit contact us to find out more.
We have team members who may call at your home to discuss your electricity. Please remember:
If you are concerned about the identity of someone at your door, call 101 and you will be given the option of going through to the Quick Check facility. The Quick Check 101 scheme which is an initiative run by the Police Service of Northern Ireland (PSNI) in partnership with the Utility Regulator, to help protect our customers against bogus callers.
Please remember that a genuine team member will never have an issue with you checking their identity.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
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