Billing FAQs
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Contact usInformation for Keypad customers
Keypad customers will be unable to top-up from 23:00 on Saturday 15 November to 04:30 on Sunday 16 November. This is due to an essential infrastructure upgrade impacting all suppliers. We appreciate your patience and understanding.
To allow a third-party representative access to your account, the Power NI account holder must give authorisation on the phone. This will be recorded along with the relationship of the third party to the Power NI customer.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
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