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Information for Keypad customers

Keypad customers will be unable to top-up from 23:00 on Saturday 15 November to 04:30 on Sunday 16 November. This is due to an essential infrastructure upgrade impacting all suppliers. We appreciate your patience and understanding.

My Account

PowerNI Help & Support My Account What details on my account can be discussed with a third party representative?

What details on my account can be discussed with a third-party representative, without me being on the call?

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We cannot discuss the amount owed on the account, but we can take a payment, a meter reading, cancel a bill or adjust the bill on an account. 


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Keypad FAQs
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Meter Reading FAQs