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Important Information

Our systems are undergoing planned maintenance from Saturday 29 to Sunday 30 November. During this time you may be unable to access your online account. Keypad customers will still be able to top-up online. We apologise for any inconvenience.

My Account

PowerNI Help & Support My Account What details on my account can be discussed with a third party representative?

What details on my account can be discussed with a third-party representative, without me being on the call?

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We cannot discuss the amount owed on the account, but we can take a payment, a meter reading, cancel a bill or adjust the bill on an account. 


More account questions


More account questions

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Billing FAQs
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Customer Support FAQs
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Keypad FAQs
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Meter Reading FAQs