
Billing FAQs
Important information - Keypad customers
Keypad customers will be unable to top up from 9pm on 5 July to 7am on 6 July. This is due to an essential infrastructure upgrade impacting all suppliers. We appreciate your patience and understanding.
Power NI Codes of Practice are available in braille, large print and talking formats. To receive a copy in any of these formats, please phone our Customer Helpline, visit our contact us page. They may also be available in several different languages upon request.