Moving & Switching
Download our mobile app
Manage your electricity account online. Make payments, top up, view bills and letters or access Power NI Perks.
Use our quick help links to find assistance on frequently asked questions
Download our mobile app
Manage your electricity account online. Make payments, top up, view bills and letters or access Power NI Perks.
Chat to us on social media
Chat to our dedicated social media customer care team on X or Facebook Messenger. Available Mon - Fri from 9am to 5pm.
Power NI chat bot
Need help? Chat anytime with our new AI bot via this page or via Help and Support hub — it’s quick, easy, and here to guide you.
Recently moved?
Whether you're an existing Power NI customer looking to update your account - or you're looking to join us at your new property - we're here to help.
Start your move online
In case of emergency
To report a power outage or an electricity emergency you will need to contact Northern Ireland Electricity (NIE) Networks on 03457 643 643 (available 24 hours a day, seven days a week) or you can report the issue online. NIE Networks are a separate company to Power NI.
Struggling to pay?
Email our Payment & Accounts Resolution Team on dpar@powerni.co.uk including your account number. We appreciate that sometimes it’s hard to contact us and discuss financial matters - we will check your bill is accurate and discuss suitable payment resolutions.
If you haven’t been able to find the answer you were looking for in our Help & Support centre, there are a number of others ways you can get assistance.
Email Us
Mandatory fields
Call Us
Request a callback
In writing
JAM Card
We are a JAM card friendly company, so please let us know if you need ‘Just a Minute’.
Vulnerable customers
Join our Customer Care Register for extra support managing your electricity account.
SignVideo
Connect to our team through a BSL interpreter or ISL interpreter via live video chat. Our service is available Monday to Friday, 9am - 5pm.
Translation
Power NI website is available in several languages. If the account holder gives permission during a call, interpreters and translators are also on hand to help.
