Information for Keypad customers
From 16 September, when you buy a top-up you will receive a 40-60 digit tariff change code you will need to enter into your meter. If you're experiencing issues topping up, email us or call us on 08000 285 455. We've extended our opening hours to support customers, visit contact us to find out more.
Keypad customers: Important Information
From 16 September, when you buy a top-up you will receive a 40–60 digit tariff change code that must be entered into your meter. If you haven’t received your longer code after topping up, or if you're seeing an error message on your Keypad, please contact us - we’ll be happy to assist.
You can email us at [email protected]. Please include your Keypad Premise Number in the subject line to help us respond quickly.
Alternatively, you can call us on 08000 285 455. From 16 September, we will have extended opening hours to support our customers with tariff change code queries:
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