Billing FAQs
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usInformation for Keypad customers
Keypad customers will be unable to top-up from 23:00 on Saturday 15 November to 04:30 on Sunday 16 November. This is due to an essential infrastructure upgrade impacting all suppliers. We appreciate your patience and understanding.
We have services available for customers who are blind or visually impaired.
Easier bill
We can supply your bill in braille, large print or as a talking bill.
Doorstep services
You can give us a password to use when a member of our staff visits your home.
To take advantage of any of these services, please complete the customer care services form.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
Mandatory fields