What is the customer care register, and how do consumers get on this register?

Electricity and gas suppliers in Northern Ireland offer a range of free additional services for consumers with special requirements. Each gas and electricity supplier is required to maintain a customer care register of domestic consumers who are of pensionable age, disabled, have a terminal illness, are chronically sick, or who meet the definition of ‘vulnerable,’ as outlined by the Utility Regulator and who wish to be included on the list. 

While each supplier has a responsibility to promote awareness of its register, consumers must choose to join it. Further information on customer care registers can be accessed via the Utility Regulator’s website at the following link: Additional services available from utility companies | Utility Regulator (uregni.gov.uk)