Billing FAQs
You can check on your meter by pressing button 4 to see the last 5 codes that have been entered. This way you can check if your 40 to 60-digit tariff change code has been entered.
If you have not entered your 40 to 60-digit tariff change code correctly, all future top-ups will fail. You will get a ‘rejected’ message, followed by ‘wrong tar’.
If you haven’t received your 40 to 60-digit code, please email us at [email protected] with your Keypad Premise number and we will help you.
This quick and easy step-by-step guide will show you how to change your Keypad to our new rate.
Following our price change, when you purchase a Power NI Keypad top up you will receive a one-off price change powercode (which will be 40 or 60-digits, depending on your tariff). You will need to key in all digits on your Keypad followed by the # key.
